Privacy Policy

This Privacy Policy explains how VendingUAE Commercial Systems ("VendingUAE", "we", "us") handles personal data collected through vendinguae.com. Read it alongside our Terms & Conditions and Cookie Policy.

Data we collect

• Enquiry details you submit through quote, demo, and contact forms — name, company, email, and UAE phone number, plus staff count and site requirements.
• Transaction records — quotations issued (buy AED 13,500–38,000, lease from AED 650/mo), agreements signed, and support tickets raised.
• Usage data such as pages viewed and approximate location, collected via analytics cookies (see our Cookie Policy).

How we use your data

• To respond to quote, demo, and placement enquiries and provide the products and services you request.
• To prepare proposals, leasing schedules, and software demonstrations.
• To schedule site surveys, installations and restocking across Dubai and Abu Dhabi.
• To improve our website and, where you have consented, to send relevant commercial updates.

Sharing

We do not sell your personal data. We share it only with trusted service providers who help us operate (for example, payment and telemetry partners such as Nayax, and hosting/analytics providers), under confidentiality obligations, and where required by law. Providers process data only on our instructions.

Retention

We retain enquiry data only as long as needed to handle your request, perform any contract, or comply with UAE record-keeping duties — typically for the duration of the commercial relationship plus applicable statutory periods — then securely delete or anonymise it. Marketing data is kept only until you withdraw consent.

Your rights

You may request access to, correction of, or deletion of your personal data, object to processing, and withdraw marketing consent at any time, by emailing sales@vendinguae.com. We respond to verified requests without undue delay and within timeframes required by applicable UAE law.

Security

We protect enquiry data with access controls limited to staff who need it, encrypted connections for form submissions, and confidentiality obligations on every service provider. No method is perfectly secure, so we review these measures regularly — and we will notify affected individuals and authorities where breach-notification duties apply.